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GENERAL INFORMATION 
Most programs have enrollment limits.  Early registration is encouraged. All programs for which a fee is charged require pre-registration. Sales tax is included in the program fee.

SCHOOL DISTRICT RESIDENT POLICY  
Residents who do not reside within the Eau Claire Area School District (i.e. taxes for that specific residence are not paid to the Eau Claire Area School District) are considered Non-Eau Claire Area School District residents. Patrons are responsible for stating their residency when registering for any Parks & Recreation programs. Those who do not reside within the Eau Claire Area School District must pay the full program fee. If you need further clarification on this policy, please contact the Parks & Recreation Administrative staff at (715) 839-5032.

NON-CITY RESIDENT POLICY
Department programs and activities that are not part of summer school offerings are supported by city property taxes. Non-city residents will be required to pay their "fair share" to support activities. The program fee for non-residents will be double the resident fee or an additional $10.00, whichever is less. A non-resident is considered anyone who lives outside of the city limits (ie: township/county). Unfortunately our registration software cannot always decipher if addresses are located within the Eau Claire city limits.  For this reason, all participant addresses are reviewed during each season.  Invoices will be sent to non-residents that pay the resident fee.

REFUNDS/CREDITS
  • A full refund will be made to you for any programs cancelled by the Eau Claire Parks and Recreation Department.
  • A full refund will be offered if there are any changes to the original schedule and you can no longer participate.
  • A refund will be made to you for any program when the Parks and Recreation Department is notified of your cancellation 72 hours prior to the start of the program. (Less a $5 administrative fee.)
  • Refunds will not be issued for cancellations after 72 hours or after the start of the class/program.
  • Refunds will not be issued for pool passes or Amusement Park Tickets.
  • Refunds will only be given when notice of reservation cancellation is received 5 business days prior to the event.
  • Refunds will not be issued for Adult Athletic Teams registration fees after schedules have been completed.
  • Youth Leagues - 75% of the program fee may be refunded up to the first game, after games begin no refunds will be issued.
  • All transfers/cancellations must be done via phone or in person 72 hours prior to the first class to receive a refund. There are no guarantees with e-mail notifications.
  • No refunds or credits will be kept on your account.  If your account is credited with a refund or an overpayment is made, you will be issued a check in 1-2 weeks.
CLASS CANCELLATIONS

A minimum number of students are required before a class can be offered. The Parks and Recreation Department reserves the right to cancel a class or make schedule changes when enrollment does not reach the minimum number.

AMERICANS WITH DISABILITIES ACT
The Eau Claire Parks and Recreation Department intends to comply with the intent and spirit of the Americans with Disabilities Act. If you need any special accommodations, please call Dawn Comte at the Parks and Recreation Office (715) 839-5032 so that the necessary arrangements can be made. If you have concerns regarding our compliance with the ADA contact the City of Eau Claire's ADA Coordinator, Jan Dole @ (715) 839-4921. TDD phone call (715) 839-4972.

AGE REQUIREMENTS

For all youth programs the age will be as of the first day of the program. Parents, please, do not ask to have your child put in a class he/she does not belong in. All age requirements are set to benefit the children and to make instruction easier for the program leader. In some instances, age requirements have been set for your child's safety. Thank you for your cooperation.

WE LOVE PARENTS...

But... with your child's best interest in mind, parents are invited to attend their child's midterm and last class meeting only (instructional programs). Our instructors have found that the quality of instruction is affected by parent and/or sibling distractions and interruptions. We feel it is most beneficial for your child to have recreational time with his/her peers. Instructors welcome the opportunity to discuss participants' progress with parents.

 

INSURANCE
The Parks and Recreation Department does not provide accident or hospital insurance for people participating in sponsored activities. All participants should review their personal insurance policies for coverage.

YOUTH SCHOLARSHIP PROGRAM
Area businesses and community groups in Eau Claire support our scholarship program for low-income families. Any family that can provide proof of effective Food Share Quest Card (paperwork showing effective date) or an ECASD Free Lunch Letter, proof of identification (driver's license with current address or utility bill with name and address) and is a city of Eau Claire resident qualifies. If you would like to donate to our scholarship fund, please call the Recreation Office for more information. For complete guidelines and application, click here.

PROGRAM EVALUATIONS

Program evaluation forms are available online. If you do not have access to a computer, the L.E. Phillips Public Library offers free Internet access to the public. Call (715) 839-5004 for library hours. Thank you for taking time to complete our online evaluations.

PHOTO/VIDEO POLICY
The Eau Claire Parks and Recreation Department provides programs in facilities and on property open to the public. Parks and Recreation staff may photograph or videotape participants enrolled in its programs for promotional or training purposes. These photographs or videos are the sole property of the City of Eau Claire.

LOST & FOUND ITEMS
All items of value are brought to the Parks and Recreation Administrative Office and stored up to one year. Every attempt is made to contact the owner when possible. Items of value may include, but are not limited to: wallets, purses, drivers license, cell phones, and jewelry. Other items found at facilities, programs or events will be kept at the site until the end of the season. After that time, all items will be brought to the Central Maintenance facility where they are sorted and donated to a local charity. Fairfax Pool has a one-week policy for holding lost and found items due to the nature of items that are found. At that time they are either disposed of or donated to a local charity.

CONCUSSION INFORMATION
Forms will be available during the registration process for all youth athletic leagues as referenced by Wis. State Statute: At the beginning of a season for a youth athletic activity, the person operating the youth athletic activity shall distribute a concussion and head injury information sheet to each person who will be coaching that youth athletic activity and to each person who wishes to participate in that youth athletic activity. No person may participate in a youth athletic activity unless the person returns the information sheet signed by the person and, if he or she is under the age of 19, by his or her parent or guardian. To view concussion information, click here.

ONE HOUSEHOLD ONLY
In order to help ensure that the registration process if fair to all, you may only register for members of your immediate household. It will not be acceptable for one person to register neighbors/friends/extended relatives along with their own registrations. Only parents/legal guardians may register youth participants.

PAYMENT BY CREDIT CARD
The Parks and Recreation Department accepts MasterCard, Visa, and Discover for all registration and program payments. Personal information is safe and secure. Registration forms which include credit card numbers will be shredded immediately after processing.

READ YOUR RECEIPT
Read the receipt to verify that you are enrolled in the correct class/session. Any program changes in dates, times, special requirements will be noted there. If you do not receive a receipt call our office at 715-839-5032.

REGISTER FIRST
Class registrations are not accepted at program sites. Person MUST register PRIOR to participation in ANY program. Be prepared to show your receipt at the first class session.