THE AMERICANS WITH DISABILITIES ACT (ADA) DESIGNATION OF ADA COORDINATOR (§35.107(a))

The City of Eau Claire, Wisconsin has designated an ADA Coordinator as required by the ADA. Questions, concerns, suggestions, or requests related to issues covered by the ADA must be brought to the attention of the ADA Coordinator.

The duties of the City of Eau Claire’s ADA Coordinator will include the coordination of the city’s efforts to comply with and fulfill its responsibilities under the Americans with Disabilities Act title II regulations. The city’s ADA Coordinator will investigate any complaint communicated to the city alleging its noncompliance with the Americans with Disabilities Act Title II regulations or alleging any actions that would be prohibited by the Americans with Disabilities Act Title II regulations. In response to complaints from the public, individuals with disabilities, or organizations representing individuals with disabilities, the ADA Coordinator will follow the City of Eau Claire grievance procedure

The City of Eau Claire ADA Coordinator can be contacted by writing to: Anoosheh Hamzehee, ADA Coordinator, The City of Eau Claire, 203 S Farwell Street, Eau Claire, WI, 54703; or by telephoning 715-839-4902 between the hours of 7:30 a.m. and 4:30 p.m. Monday-Thursday; or by email at ADACoordinator@eauclairewi.gov.

Where it is appropriate and necessary, the City of Eau Claire departments and divisions will designate an employee to coordinate the department or divisions efforts to comply with and fulfill its responsibilities under the Americans with Disabilities Act Title II regulations. Any employees designated to perform these duties within their departments of divisions will liaise, interact, and coordinate with the city’s ADA Coordinator to ensure the city’s consistent and comprehensive compliance with the Americans with Disabilities Act Title II regulations.

THE AMERICANS WITH DISABILITIES ACT (ADA) GRIEVANCE PROCEDURE (§35.107(b))

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging disability-based discrimination in the provision of services, activities, programs, or benefits by the City of Eau Claire, Wisconsin. The city’s Personnel Policy governs employment-related complaints of disability discrimination.

Submitting a Complaint

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than sixty (60) calendar days after the alleged violation to:

Anoosheh Hamzehee, ADA Coordinator, The City of Eau Claire, 203 S Farwell Street, Eau Claire, WI, 54703; or by telephoning 715-839-4902 between the hours of 7:30 a.m. and 4:30 p.m. Monday-Thursday; or by email at ADACoordinator@eauclairewi.gov, or by submitting the grievance form online.

Complaint Process

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Anoosheh Hamzehee or her designee will respond in writing, and where appropriate, in format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Eau Claire and offer options for substantive resolution of the complaint.

Appeal

If the response by the ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 30 calendar days after receipt of the response to the City Manager or the HR Director.

Appeal Process

Within 15 calendar days after receipt of the appeal, the City Manager or the HR Director will meet with the complainant to discuss the complaint and possible resolutions. Within 30 calendar days after the meeting, the City Manager or the HR Director will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

Response

All written complaints received by the ADA Coordinator or her designee, appeals to the City Manager or the HR Director, and responses from these two offices will be retained by the city for at least three years.

This form is to be used only for complaints or grievances related to disabilities and the Americans with Disabilities Act.    

If you have a complaint or question about a topic such as parking, licensing (pet/business), potholes, building permits, or any other topic please use the Contact Us page to find the correct department and its contact information.  The Contact Us page can be found by clicking this link: EauClaireWI.gov/ContactUs

If you have a complaint about a code violation (long grass, inoperable vehicles), parking violation, sidewalks, street maintenance, trash bins, overgrown foliage blocking a traffic sign or similar issue that requires action by a City department or division, please use a Service Request form which will send a direct message about your concern to the proper party.  The Service Request Form can be found by clicking this link: EauClaireWI.gov/ServiceRequest

To proceed with submitting an Americans with Disabilities Act (ADA) discrimination complaint/grievance, use the form found by clicking this link.