Water Treatment

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2711 Riverview Drive Eau Claire, WI 54703

The City of Eau Claire has 15 operating wells and treat and pump approximately 3.5 billion gallons of water each year.  In addition, they perform over 18,000 water quality tests.

water treatment plant

Lead Service Lines - Act now!

Lead Service Line Information 

No amount of lead in drinking water is safe.  Our goal is to help remove all lead from the water system.  Lead enters drinking water from lead pipe materials and water fixtures.  According to the most recent data available, the City of Eau Claire estimates there are approximately 1,200 private property lead service lines (LSL) still in use.  

Lead in Drinking Water FAQs

Lead Service Line Reimbursement - Act now!

The City of Eau Claire Utilities Division is able to offer financial assistance to City residents for replacement of their private lead service lines through an agreement with the Department of Natural Resources, under the State of Wisconsin's Safe Drinking Water Loan Program. The City of Eau Claire Utilities Division will reimburse the homeowner for the actual cost of replacement up to a maximum of $2,000.  Funding dollars and time are limited; replace your lead service line now!  For further information, contact the Utility Division at 715-839-5045 or email LeadServiceLine@eauclairewi.gov.

Lead Service Line Replacement Program FAQs

How to Test Your Residential Water Service Line

Resource links 

To learn more about lead service line replacement, or to confirm whether your water service line material is a lead service line, please contact the Utility Division at 715-839-5045 or email LeadServiceLine@eauclairewi.gov.

Consumer Confidence Report

Water Quality Report 2018 [PDF]

The 1996 Amendments to the Safe Drinking Water Act (SDWA) created a public information requirement for municipal water systems. The City of Eau Claire Water Utility is required to annually publish a Consumer Confidence Report (CCR) and to distribute a copy to all water utility customers. This is the eighteenth annual report, entitled “Water Quality Report – 2017”. The report describes the results of testing on the water system for calendar year 2017, along with information about the water supply.

We hope you find the information contained in this report to be useful. If you have any questions about this report or the water system, please contact the Water Utility at (715) 839-5045 or in writing to Utilities Manager, 203 S. Farwell Street, Eau Claire, Wisconsin 54701.

Hydrant Flushing Program

What is the Water Main (Hydrant) Flushing Program?

To improve water quality and minimize discoloration, City of Eau Claire water mains are comprehensively flushed. The procedure involves the systematic opening and closing of hydrants, one section of main at a time, to force the water through the pipes at high velocity, removing accumulated mineral sediment until the water is clear. The operation may take from a few minutes to over an hour.

How will flushing affect water service?

When flushing crews are working close to your residence or business, you may experience periods of very low pressure or even a complete stoppage of service. We attempt to notify customers in advance if flushing is expected to result in a complete water outage, but such outages are rare.

Flushing operations may also lead to discolored water, which can be drawn into homes and businesses if the water is being used during or immediately following the flushing.  Such events should affect customers for a few hours at most.  The discoloration is caused by iron (red color) or manganese (black color) particles being dislodged from the water main which can stain porcelain and laundry.  If discoloration occurs, open the cold tap nearest the water meter—usually a basement sink—to full flow until the water runs clear. In some situations this may take 5 to 10 minutes.  It is also advised that you make sure your water is clear before doing laundry or other projects for which discolored water could cause problems.

What are the benefits of hydrant flushing?

• Improve water quality and remove mineral deposits from water mains
• Ensure that all hydrants are functioning properly for fire protection
• Helps verify sufficient flow for fire protection
• Draws in freshly treated water to low flow areas

When is hydrant flushing performed?

The procedure is usually performed in warm-weather months toward the end of summer and into early fall. During the flushing season, most crews work between 8:00 a.m. and 4:00 p.m. Monday through Friday, with some employees working at night from 12:00 p.m. to 8:00 a.m., primarily in the Downtown and Third Ward areas.

A precise schedule of flushing operations is difficult to determine more than a day or two in advance. If you would like more information or would like to be notified before work will be done in your area, please call 715-839-5045 to speak with an employee of the Utilities Division.

Water Conservation Tips
think water
  • Set your mower blade higher – at least 3” in length.
  • Mow when it’s cooler (early morning, later at night).
  • Don’t water on windy days.
  • Water when it’s cooler (early morning, late at night). Up to 30% of water can be lost if you water at midday.
  • Use a drip irrigation system.
  • Don’t water your sidewalk/driveway.
  • Install a rain sensor on your irrigation controller so that you aren’t watering your lawn while it’s raining.
  • Don’t let the hose run. Use a hose nozzle.
  • Use rain barrels to collect rain runoff from roof (saves about 1,300 gal/month for homeowners during peak summer months).
  • Check pools often for leaks. Use a pool cover. The average pool takes 2,200 gallons to fill, and hundreds of gallons can be lost due to evaporation if left uncovered.
  • Don’t wash dishes by hand – use the dishwasher.
  • Take showers, not baths. Baths use about 70 gallons of water while a 5-minute shower uses between 10 and 25 gallons of water.
  • Shorten your shower. Try to take showers that are 5 minutes or less.
  • Check toilets, pipes, and faucets for leaks. Fix promptly.
  • Insulate hot water pipes.
  • About 22% of indoor water usage comes from doing laundry. To cut down on water consumption, use efficient appliances, and make sure you’re doing full laundry loads. If it’s not a full load, adjust the water level to match the load size.
  • Use mulch.
  • Keep a water pitcher in the fridge for daily use.
  • Use a water bottle.
  • Thaw food in the fridge instead of under running water. Steam veggies in the microwave. Wash produce in a bowl. 
  • Save extra/used water and use it to water plants later.
  • Don’t overwater. For lawns, make sure they get about 1” per week. Don’t water outside the root zone.
  • Store hoses in the shade.
  • Water plants with larger amounts of water at longer intervals. This encourages deeper root growth and stronger turf.
  • Use a broom to clean sidewalk, driveway, and patio – not water.
  • Water lawn only if it needs it (if it doesn’t spring back when you step on it).
  • Wash car with a bucket and sponge instead of the hose.
  • Don’t leave the water running. If you do, use that extra water for something else.
  • Attend a landscaping class.
    • Create classes in partnership with the Chamber and Sustainability Commission?
    • Beaver Creek
    • Down to Earth Garden Center 
    • Rainmaster Lawn Systems
  • Try xeriscaping (landscaping that reduces the need of supplemental water from irrigation). This is landscaping with water conservation as its major objective.
  • Drought-Tolerant Landscaping:
    • Reduce the amount of lawn in your yard and replace it with low-water-needs plants.
    • Plant a natural meadow.
    • Group plants together based on their water needs. For those that need more water, plant them in containers that will hold water in.
    • Groundcovers are good plants to use that can catch water runoff 
    • Mulch is essential for conserving water.
    • Use native plants in your landscaping.
    • Make use of your shady areas. Shade helps reduce the need for water.
    • Add a fountain that recycles its water as a focal point.
    • Create permeable walkways. Create gaps between pavers for water to soak in.