Utility Billing

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Utility Service Forms

General information

Water, sewer, and stormwater management bills are rendered quarterly and become due and payable within 20 days. A late payment charge of 3% will be added to bills not paid within 20 days of issuance. Any unpaid balance on November 15 of each year will be placed on the tax roll and become a lien against the property.

Meter Reading

Meters are read during each billing period and are used to calculate water and sewer consumption charges.  Most meters are read remotely, but some properties are still read using a "touchpad" installed on the outside of the home or building.  If the City is unable to obtain a read, the customer is sent a post card to submit a meter reading and/or asked to schedule a meter check.  In rare circumstances the City will estimate a read. 

Since residential consumption may increase in the summer months due to lawn watering, the consumption measured in the "winter quarter" establishes the maximum consumption for sewer billing for any subsequent quarter in that year.

Public Fire Protection
The water utility directly charges customers for Public Fire Protection (PFP) to pay for the production, storage, transmission, sale and delivery of water for public fire protection purposes. The PFP charge is billed quarterly as a fixed charged based on the size of the water meter.

Storm Water Management Fee
The storm water management fee is a charge billed to all property owners to cover the costs of city-wide storm sewer maintenance and repair, to provide capital for major storm sewer and drainage system improvements, and to meet the Department of Natural Resources (DNR) storm water runoff regulations.

Direct Payment Service
Your payments can now be made automatically from your checking or savings account using Direct Payment. Direct Payment is our payment service that makes it more convenient for you to make your utility payments to the City of Eau Claire. You authorize the bank account used to pay your utility bill, and there are no checks to be lost, stolen, or delayed in the mail. To sign up for the convenient Direct Payment service, simply fill out the form at the following link and mail to PO Box 1087, Eau Claire, WI 54702-1087. For questions on the form, please call Utility Billing at (715) 839-4954.

Utility Billing Direct Payment Form

Utility Rates